Anyone getting reliable same-day fills from waitlist texting? Front desk here — Open Dental + Flex; our ASAP list fills about 3 out of 10 hygiene cancellations after 2 pm, but I’m still juggling calls and reshuffling ops to keep the day smooth. If you’ve used Weave, NexHealth, or Lighthouse 360, did the prioritizing/batching boost show rates without causing double-booking?
For “after 2 pm” gaps, Weave batching + 2-minute auto-confirm cut double-booking; keep SRP off-text. You segment by procedure length?
On NexHealth, turning on ‘hold slot on RSVP’ (we set 7 minutes) stopped our double-booking on those after‑2 pm hygiene gaps. If you’re staying with Open Dental + Flex, @frontdesk, try a simple ‘same‑day OK’ tag in OD and sync that list to Flex before you blast.
Quick tweak that worked for us with Open Dental + Flex: turn on Web Sched ASAP and send a one‑time, expiring link limited to hygiene appt types and specific ops, so once it’s claimed the blast shuts off — like a boarding pass that works once. Do you already have Web Sched ASAP enabled (Open Dental Software - Web Sched ASAP)?
We cut double-booking by tagging “Works nearby” + the exact hygiene length in Flex, then texting a single claim message that holds the slot 7 minutes and auto‑releases if no Y — keeps ops steady without phone scrambles. @jlynch47 are you batching by tag/radius or just by time windows?